Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

This Clinical Support Lead, APP must be committed to putting the patient first by understanding the total person, their health risks, their goals and objectives and work collaboratively with the patient to engage them in maintaining or improving their health. In addition, this role is responsible for aiding the clinical team in delivering clinical services and promoting health and wellness. This role organizes the health center(s) patient services workflow including managing schedules for patients, teammates and providers and leads the day-to-day health center operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensures that the health center(s) has supplies, staff, and resources to allow the effective delivery of patient services and must manage the flow of patients and services in a way that delivers an exceptional patient experience.
• Primary point of communication for distribution of information to medical assistants and other care team members.
• Onboards, trains and supports team members and is the primary escalation point for clinical non-provider concerns.
• Partners with Regional Operations Manager to order supplies, repair equipment, and maintain the health center to provide an outstanding care environment while remaining within budget.
• Conducts annual evaluations on all eligible adult members and develops tailored action plans with them
• Manages chronic diseases with highly interactive care to facilitate successful patient outcomes (education, nurse support and tools provided)
• Participates in patient outreach to drive engagement among eligible patients.
• Provides outstanding experience to patients and families as reflected in NPS surveys.
• Ensures adherence with all applicable internal and external quality and operational certifications and requirements. Conducts quality review of the Health Center.
• Assist with process for ensuring temporary coverage needs across the health center.

QUALIFICATIONS

Active license & current ANCC, NCCPA or AANP board certification required; independent practice provider preferred, where applicable per State regulation. Federal DEA number preferred; may be required for full prescribing ability. CPR/BLS certification required. Independent family practice experience preferred, including routine wellness care, chronic care management, and urgent visit. Experience with electronic medical records, preferred.

DESIRED ATTRIBUTES

• Communicates in an individualized manner in every encounter with the patient and provider.
• Demonstrates effective communication skills
• Positive and supportive interaction with all Health Center teammates and patients
• Passionate about transforming the way healthcare is delivered
• Desire to improve the quality of care for people
• Entrepreneurial spirit and a passion for creating and driving best practices in care
• Willingness to go the extra mile for patients

Pay Range: $130,000 - $180,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

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