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Network Operations Manager

Maven Clinic

Maven Clinic

United States · New York, NY, USA · Remote
Posted on Saturday, September 30, 2023
Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause. Employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised $300 million in funding from top healthcare and technology investors including General Catalyst, Oak HC/FT, Sequoia, Dragoneer Investment Group, and Lux Capital.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
  • TIME 100 Most Influential Companies (2023)
  • CNBC Disruptor 50 List (2022, 2023)
  • Fast Company Most Innovative Companies (2020, 2023)
  • Built In Best Places to Work (2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
  • Great Place to Work certified (2020, 2021, 2022, 2023)
  • Fast Company Best Workplaces for Innovators (2022)
  • Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Network Operations Manager to help manage the day-to-day operations of Maven’s fertility network.

As a key member of the Fertility Network Operations team, you will work closely with the product team on key development initiatives. This role will require excellent organization, communication, and internal collaboration. You will also be assisting with transition of care responsibilities, the implementation of new clients and billing and data sharing with our partners. We’re looking for someone with previous experience in the fertility space who is passionate about healthcare with A+ communication, strong organization and interpersonal skills.

As the Network Operations Manager at Maven, you will:

  • Participate in high priority, strategic, cross-functional initiatives
  • Complete various analyses utilizing Maven’s internal databases and external research
  • Drive the creation of SOPs
  • Create and own organizational tools to house network documents and resources
  • Support billing and data sharing issues and escalations
  • Assist with implementation and transition of care for new clients
  • Maintain knowledge of industry trends and best practices to apply to operational improvements
  • Monitor SART/CDC provider outcomes up against our quality qualifications

We’re looking for you to bring:

  • 5+ years of experience in operations
  • Fertility industry experience
  • Stellar organizational and analytical skill sets with high Excel/Google Sheets fluency
  • Comfort with Business Intelligence tools, such as Looker
  • Strong, clear verbal and written communication
  • Demonstrated critical thinking, analytical and problem-solving skills
  • Demonstrated ability to manage and document complex operational processes
  • Resourceful, highly organized self-starter with a bias towards action and efficiency
  • Trusted, team player looking to drive success in a fast-paced, start-up environment
  • PMP certification a plus

For candidates in NYC, CO, or CA, the base salary range for this role is $123,000 - $140,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

  • Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
  • Whole-self care through wellness partnerships
  • Weekly breakfast, lunch, and get-togethers
  • 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
  • Udemy, annual professional development stipend, and access to a personal career coach through Maven
  • 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.