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Client Delivery Associate

Maven Clinic

Maven Clinic

United States · New York, NY, USA · Remote
Posted on Thursday, November 9, 2023
Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause. Employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised $300 million in funding from top healthcare and technology investors including General Catalyst, Oak HC/FT, Sequoia, Dragoneer Investment Group, and Lux Capital.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
  • TIME 100 Most Influential Companies (2023)
  • CNBC Disruptor 50 List (2022, 2023)
  • Fast Company Most Innovative Companies (2020, 2023)
  • Built In Best Places to Work (2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
  • Great Place to Work certified (2020, 2021, 2022, 2023)
  • Fast Company Best Workplaces for Innovators (2022)
  • Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a high energy, passionate, detailed-oriented and experienced Client Delivery Associate to join our Client Services Team. The Associate will play a critical role of owning client implementations in supporting Maven’s rapidly growing, payer segment with a high level of responsibility and visibility across the team. Reporting to our Director, Client Delivery the Associate will be responsible for meeting or exceeding operational KPIs while assessing results to ensure effective and efficient performance.

As a Client Delivery Associate, you will:

  • Facilitate high-volume client implementations by building relationships, capturing requirements, communicating project status and open issues, and preparing project artifacts
  • Ensure quality and satisfaction on all client implementations, maintaining our organizational standard for an exceptional implementation NPS
  • Define and develop implementation plans inclusive of templates, processes, and reporting
  • Own project management and artifacts required for implementation, including configuration requirements and project timelines, and troubleshooting both internally and externally to ensure accuracy and on-time launch
  • Assist in QA process ensuring accuracy and on-time launch
  • Collaborate cross functionally with internal teams to evaluate new capability development and issue resolution
  • Proactively identify and implement continuous process improvement opportunities to drive scalability and eliminate implementation risks by using data to understand where scalar challenges will occur and plan and build solutions to address them
  • Help identify common strategic team roadblocks and propose solutions for better team efficiency
  • Track and organize best-in-class client materials and templates produced and share with broader Client Success department

We’re looking for you to bring:

  • Minimum of 1 - 3 years experience working in an operations, data analysis, client delivery, or project management capacity
  • Excellent written and oral communication and interpersonal skills; direct experience communicating with internal and external stakeholders
  • Strong operational skills including project management, business requirements gathering, and relationship management
  • Distinctive problem-solving and analytical skills combined with impeccable business judgment and strong experience with data and analytics tools
  • Passion for details, responsiveness, and organization
  • Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
  • Bachelor’s degree with a strong educational track record

Helpful experiences and skills (if you don’t have them, you can learn them with us!):

  • Healthcare knowledge with a working understanding of health plans, digital health solutions, and key trends, particularly in women’s and family health
  • Experience using tools including Salesforce, Smartsheet, Looker; attention to detail and CRM data entry hygiene
  • Prior experience in a fast-growing startup environment

For candidates in NYC, CO, or CA, the base salary range for this role is $77,000 - $90,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

  • Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
  • Whole-self care through wellness partnerships
  • Weekly breakfast, lunch, and get-togethers
  • 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
  • Udemy, annual professional development stipend, and access to a personal career coach through Maven
  • 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.