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General Manager, Cairo Operations



Cairo, Cairo Governorate, Egypt
Posted on Thursday, March 21, 2024

At Mendel, we harness AI to revolutionize healthcare. Our ambition is to ensure every patient's journey informs healthcare decisions, optimizing treatment plans and promoting drug discoveries. Through comprehensive analysis of patient health records, we aspire to deliver timely and precise care. If you share our zeal for healthcare advancement through technology, let's reshape the future together.

At Mendel, we are enabling different stakeholders in healthcare to make better decisions by learning from the journey of every patient— from a physician deciding on the best treatment for a patient to a pharma company discovering the next blockbuster drug.

Our proprietary AI platform is domain-specific and aims to emulate how a physician would view, understand and analyze a patient record. It is an end-to-end solution with several proprietary AI components, (computer vision, NLP/NLU and more) coupled with a novel data storage and streaming infrastructure.

We have a new, key leadership position in our Cairo office as General Manager, reporting directly to Karim Galil, CEO of Mendel. As General Manager, you will be leading and managing the security, operations, support developing business and increasing efficiencies for the Cairo office.

We are seeking a leader with success in building and scaling operations in high technology organizations. You will be a great problem solver who drives for results that engage the trust of U.S. based health care customers.

At Mendel, our standards are high, but the reward of building the infrastructure of a new product is higher! Join us in our mission!


  • Manage the Cairo office, facilities and suppliers, overseeing the day-to-day operations.
  • Build and ensure on site security is 100 percent U.S. healthcare compliant (i.e., HIPPA) including policy and procedures for
    • Internet/networking Infrastructure
    • Building access
    • Personal laptops
    • Employee conduct
  • Engage Clinical Operations leadership in gaining a mutual understanding of customer experience and knowledge of what customers actually need and expect
  • Construct, review, and analyze reports and data trends related to comments and feedback from employees and suggest changes and corrective actions to management and stakeholders to achieve the line of business goals and objectives..
  • Communicate and share business updates, processes and procedures improvements, new initiatives…etc. and (whenever applicable) deliver feedback from team members’ to concerned stakeholders
  • Drive continuous process improvement to make our customer experience better than ever, by working along with the Leaders, STLs and Quality and training team
  • Work along with Clinical Operations, People & Talent, and other functions both on site and collaboratively with U.S. leadership, in setting the company’s forecasts, schedules, staffing and employees productivity


  • Bachelor’s degree from an accredited university, master’s degree is preferred
  • Minimum of 10 years of business operations experience with P&L responsibility
  • Highly analytical, ROI-focused with a strong track record of driving meaningful growth and engagement, ideally for a health tech company
  • A keen business sense, strong planning and multi-tasking skills to achieve business objectives
  • Team player who can work in a matrixed organization, relentlessly passionate about growing and engaging with partners and customers
  • A strong bias for great customer service
  • Expert in security, INFOSEC certification is highly desirable
  • High level of critical thinking and decision making skills
  • Strong organizational ability, and attention to detail and accuracy
  • Ability to deal with ambiguity and find effective solutions
  • High flexibility and adaptability skills

Why should you join our team:

At Mendel, we believe in the transformative potential of technology. We offer a dynamic and rewarding work environment, competitive compensation, and comprehensive benefits. If you share our passion for innovation and making a difference in healthcare, Mendel could be the place for you. Join us as we work to improve the future of healthcare.

Mendel is a very collaborative environment. You will be taking ownership of your work and collaborate directly with different teams to see it going into production and used by customers. At the same time, you will be mentored by world class AI scientists, software engineers, and clinical and business leaders. Hear from our team here.