Noom is a digital healthcare company that connects people to content, coaching, community, and clinicians to build healthy habits and promote better living. We’re a mission-driven, high-growth organization that’s powered by science, technology, and world-class talent.

As Noom redefines emotionally intelligent service in an AI-driven world, the CX Insights Engineer will design the data systems and insights that drive operational decisions—blending advanced analytics, dashboard development, and forecasting to improve frontline performance, vendor operations, and customer satisfaction. This role helps lead the buildout of CX data infrastructure, delivers strategic insights, and supports workforce planning across internal teams and BPO partners, ensuring decisions are timely, data-informed, and aligned with evolving business needs.

What You’ll Be Doing

• Build and maintain scalable dashboards, data models, and pipelines using SQL and tools like Looker, Tableau, or Power BI.
• Conduct deep-dive analytics to surface actionable insights on CX performance, contact trends, and customer behavior.
• Partner with stakeholders across CX, Finance, and WFM to ensure reporting supports strategic execution and real-time operations.
• Collaborate with the WFM team to support volume forecasts, staffing plans, and BPO accountability.
• Contribute to capacity planning, scenario modeling, and operational readiness for new workflows or business lines.

What We’re Looking For

• 4+ years in analytics, operations, or workforce management, ideally in a customer support environment.
• Strong SQL skills and experience with visualization tools (Looker preferred); LookML proficiency a plus.
• Experience with Zendesk, or similar customer service tools
• Familiarity with WFM tools (e.g., Playvox, NICE, Calabrio) and vendor/BPO operations.
• Excellent communication skills and a track record of balancing strategic projects with day-to-day execution.

What Makes This Job Amazing

• You’ll be helping millions of people lead healthier lives every day
• You’ll experience huge learning & professional growth opportunities. Noom believes in supporting you; we’ll cover the cost of books, courses, conferences… you name it!
• You’ll become part of our transparent, high-performing, and close-knit team
• We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

Base Salary

• The US base salary range for this full-time position is $101,000-$136,000
• The range displayed on each job posting is based on Noom’s estimate as of the date of publication and reflects the minimum and maximum target for the position across all US locations. The actual placement of the candidate within the range is based on factors including but not limited to relevant experience, assessment of functional skills and behavioral competencies, and scope. This range is not inclusive of any discretionary bonus or equity package.

Other Elements of the Rewards Package

• Noom currently offers a comprehensive and generous total rewards package. This package generally includes discretionary performance-based bonus, stock awards, healthcare & retirement benefits, paid holidays, paid time off, disability benefits and various wellness programs, etc.

Location

• This position is a hybrid role, with 2 days a week on-site required in one of our offices.
  • Preferred: Princeton, NJ, USA
  • New York, NY, USA

More About Noom

At Noom, we believe that the individual is the greatest force for good, not just in their health but in unlocking their fullest potential. We apply the same principles inside Noom. Across our dynamic organization, we empower our teams to execute on big ideas and we start and end each day with responsibility to make the world a healthier place. Fortune, Inc., Glassdoor, and Crain’s have all named Noom a Best Place to Work including being named on Fortune’s lists for Best Workplaces in New York, Best Workplaces in Technology, Best Workplaces for Women, and Best Workplaces for Millennials.

Noom is proud to be an Equal Opportunity Employer, and all applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, caste, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by applicable law. Noom is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, please email accommodations-help@noom.com.

To help protect against potential hiring scams, please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @noom.com email address. Our assessment process includes multiple phone and/or video interview rounds, and we will never ask you for personal payment, require you to purchase equipment, or extend a job offer without the completion of this interview process. If you are unsure about the validity of a Noom job posting on another website, we strongly encourage you to instead apply directly through our website.