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Product Operations Manager, Authorizations



Product, Operations
Posted on Saturday, June 15, 2024

Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software. We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on our nation’s healthcare staff. We hire people from diverse backgrounds and are always looking for employees who bring fresh ideas to our space. Passion is paramount, and at Notable, you will get to work with other talented people who aim to set a new standard for innovation in healthcare.

As a Product Operations Manager at Notable, you will help monitor and ensure the reliability of our platform. From helping plan deployments for customers to scaling our automation teams, you will be bringing simplicity, transparency, and delight to the complex, confusing industry of health care.

To be successful in this role, you'll need to be someone with a dedicated mindset towards making things happen. You can understand the big picture, take ownership, and tackle problems wherever they arise. Domain knowledge in enterprise software or health care is not required.

You will...

  • Manage the Product Operation Leads in the prior authorization pod

  • Standardize workflows and processes across the prior authorizations pod for manual work, quality assurance, platform monitoring and alerting

  • Develop and maintain documentation supporting our customers workflows and serve as a subject matter expert

  • Execute and refine a quality assurance process

  • Monitor and manage the performance of our platform, providing key insights on day to day performance of our systems across the prior authorizations portfolio

  • Collaborate with external teams to drive performance and utilization of our team

  • Help plan and scale for customer deployments

  • Assist our Product and Engineering teams to help improve our automation platform through feedback and reporting

You’re a great fit for our team because...

  • Managed vendor and customer relationships, driving deliverables, KPIs, etc.

  • You’ve helped shaped process and enjoying finding efficiencies

  • Have strong analytical skills and love to understand the why behind something happening

  • Use data to help drive decisions and insights

  • Have juggled multiple customer commitments on tight deadlines

  • Have the ability to quickly adapt to new business process as we grow

  • Are comfortable working across large, fast paced teams

  • You have experience working with insurance payor portals and understand the basic concept of a prior authorization

Beware of job scam fraudsters! Our recruiters use @notablehealth.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be me from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.