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IT Help Desk Technician

Pagaya Investments

Pagaya Investments

New York, NY, USA
Posted on Tuesday, April 23, 2024

About Pagaya

Shape the Future of Finance

Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers.

Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.

Let's create better outcomes together!

About the Role

We are looking for an Analyst to join our Information Technology & Cyber team. The Analyst, Information Technology will be responsible for providing and supporting IT equipment and services to all employees in the US. This opportunity presents the chance to practice modern IT Ops processes and technologies in a controlled financial services environment. The role will report to our Senior Manager, Head of IT in Information Technology & Cyber.


  • Respond to Tier I support requests and collaborate with team to manage ticket queue
  • Support the physical technologies in our offices, such as conference rooms, printers, and employee desk hardware
  • Improve the processes and efficacy of IT as we move into our next stage of growth, including new hire onboarding, day-to-day support tickets, device assignment, and end-user lifecycle
  • Establish IT Self Help tools and documentation, document internal procedures
  • Collaborate with the IT Project Manager, System Administrator, and Israel IT Site with various projects
  • Provide support for workstation fleet management and automations (JAMF, Intune)
  • Work with Security team for patch management and security policy enforcement
  • Participate in evaluation and deployment of new IT systems


  • Up to 2 years of experience as an IT individual contributor, helpdesk/IT support role
  • Experience troubleshooting Windows and Macs is essential
  • Knowledge of cloud business applications such as: Google Workspace, Microsoft Office 365, Slack, Zoom, and cloud IAM tools (Okta, Azure Active Directory); or similar tools
  • Track record of providing white glove service; enthusiastic about Information Technology
  • Proven ability to manage critical projects with limited direct supervision
  • Bachelor's degree required or equivalent relevant experience.

The pay ranges for New York-based hires are commensurate with candidate experience.

Pay ranges for candidates working in locations other than New York may differ based on the cost of labor in that location.

Compensation Range for New York Based Hires
$90,000$100,000 USD

Our Team

Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs with our head quarters located in NYC and Tel Aviv.

We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.

Join a team of builders who are working every day to enable better outcomes for our partners and their customers.

Our Values

  • Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
  • Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
  • Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
  • Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
  • Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.

More than just a job

We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.