Panorays is dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary business cost but an integral driver of growth. With Panorays, our customers’ defenses constantly evolve with their risk landscape, enabling companies to scale confidently with a solution that grows as they do.

• Customer-Focused – You are passionate about helping customers succeed and are motivated by their growth, satisfaction, and retention.
• Relationship-Oriented – You excel at building trust with stakeholders at all levels and fostering long-term partnerships.
• Strategic Thinker – You understand the big picture, align customer objectives with Panorays’ solutions, and drive measurable business outcomes.
• Proactive Problem Solver – You anticipate challenges, offer innovative solutions, and take ownership of customer success.
• Excellent Communicator – You confidently engage with executives, lead account reviews, and clearly articulate ideas and value.
• Self-Motivated & Organized – You manage multiple priorities effectively, take initiative, and thrive in a fast-paced environment.
• Adaptable & Resilient – You embrace change, adjust quickly to evolving customer needs, and stay composed under pressure.

As a Customer Success Manager, your mission is to build strong, trusted relationships with our SMB and enterprise-level customers. You will oversee the entire post-sale customer lifecycle—from onboarding and product implementation to ensuring ongoing value and successful contract renewals.

• Manage the implementation process, including onboarding and product training, ensuring customer success from day one.
• Take complete ownership of ongoing customer health, satisfaction, and growth.
• Establish strategic, trusted-advisor relationships at the highest levels (Decision Makers, Champions, Economic Buyers).
• Guide customers on best practices for using Panorays to manage third-party security risk and exceed their business goals.
• Serve as the voice of the customer, influencing Panorays’ product roadmap.
• Partner with Account Management and Product Teams to identify upsell, cross-sell, and expansion opportunities.
• Leverage product expertise to maximize customer value and ensure retention.

• 5+ years of experience in Customer Success – Must.
• Experience in Cybersecurity, InfoSec, TPRM, or GRC – Must.
• Proven experience managing enterprise customers – Must.
• Excellent written and verbal communication skills.
• Strong ability to quickly grasp and learn new technologies and business needs.
• Technical knowledge and experience with software solutions in a SaaS environment.
• Outstanding interpersonal skills and ability to build strong customer relationships.
• Highly organized with strong prioritization skills—accountability and process orientation are key.
• Ability to thrive in a fast-paced, dynamic environment.
• A team player with excellent communication skills, comfortable working with multiple stakeholders.