Position Summary:

The Senior QA Analyst is responsible for quality deliverables of Customer Engagement Solutions (CES) products and client projects. This position interacts with application development teams, product owners, data analysts, client engagement teams, and other business stakeholders to ensure the delivery of high-quality products to meet our clients’ business needs. The Senior QA Analyst applies proven analytical and problem-solving skills to create clear and accurate QC test cases largely based on comparing MLR approved documentation to software output where detailed accuracy is critical. The position is also responsible for managing the testing/QC tasks and tester capacity for over 30 clients with multiple projects.

Essential functions of the job include but are not limited to:

• Collaborate with the CES team and stakeholders to review user stories/requirements/client documentation to ensure understanding and testability
• Analyze MLR approved documents, requirements, and acceptance criteria to determine test scenarios
• Design, document, and maintain test cases and other applicable test artifacts used in manual test case execution
• Lead and coordinate overall testing activities for multiple client projects
• Conduct testing kick-off meetings to confirm roles, timelines, and the testing process for the project
• Organize regular update meetings to monitor defect resolution and project progress
• Report status, concerns, and risks for client deliverables including applications, reports, and data files
• Assist with test execution and user acceptance testing
• Adhere to project milestones as defined by the project teams

Qualifications:

Minimum Required:

Education: Bachelor’s degree or equivalent desired.

Other Required:

• 5+ years of experience in QA manual testing, test planning, leading, and implementing the QA process
• Exceptional proofreading skills and attention to detail
• Experience managing multiple projects and resource capacity
• Familiarity with Microsoft Office products

Skills:

• Attention to detail, accuracy, and quality
• Ability to manage multiple priorities and adapt to change
• Ability to work independently and as part of a team
• Analytical mindset with good problem-solving skills
• Ability to create and foster relationships within a team-oriented, collaborative environment
• Excellent communication skills through multiple media
• Ability to quickly learn and adapt to new business processes and technologies

Preferred:

• Experience with application life cycle and manual testing tools such as Azure DevOps
• General knowledge of computer systems, software, web browsers and web-based applications
• Experience testing with mobile devices (specifically iPads) is a plus
• Understanding of software quality terminology and its application

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