Position Summary:

The Project Support Specialist will be accountable for supporting Biospecimen Solutions internal teams in association with key enterprise accounts. The Project Support Specialist will actively engage with project delivery teams, working collaboratively to oversee operational execution while maintaining Client and Business Development (BD) communication and support.

Essential functions of the job include but are not limited to:

• Acts as liaison between the project delivery teams and the Customer and the BD team.
• Manages Outlook inboxes established to receive new Purchase Orders (PO) and/or order fulfillment feedback from Customers and the BD team.
• Creates/maintains Sales Orders within Ascent monitoring and verifying accuracy with the submitted purchase order.
• Assist in creating and maintaining project tracking and coordinates the resourcing of projects within our general inventory or supply chain network.
• Responsible for supporting the management of any combination of commercial and biomaterial contracts as it relates to data entry, data oversight, data reconciliation, and follow up to both internal and Client teams.
• Coordinate and/or conduct investigations to resolve data discrepancies and reconcile data as appropriate.
• Assist the projects team in achieving on-time, on budget and on scope deliverables to quantifiable business value for the customer.
• Manages day-to-day operational aspects of a project and scope.
• Assists in maintaining dashboards and timelines.
• Monitor status and performance and report on status and key performance metrics.
• Contributes to the improvement of SOPs and apply process improvement methods related to the successful maintenance of projects and to streamline workflows and increase productivity.
• Maintain broad visibility across a portfolio of Biospecimen Solutions customer relationships, monitor and report on the health of relationships.
• Maintains good communication and working relationships with individuals across functional groups.
• Assist in resolving any discrepancies related to purchase orders, invoices, or vendor payments.
• Administrate and coordinate complaint handling.
• Other duties as assigned by management.

Qualifications:

Minimum Required

• Bachelor’s degree or 2-4 years of related experience in project management and/or customer coordination experience.

Other Required

• Must possess a customer service demeanor; demonstrate flexibility, teamwork, and a keen attention to detail.
• Experience with organizing teams as well as building and managing timelines and tracking performance metrics.
• Excellent communication, interpersonal, organizational, and multitasking skills.
• Exhibits high self-motivation and is able to work and plan independently as well as in a team environment.
• Resolves project related problems and prioritize workload to meet deadlines with little support from management.
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint, SharePoint).
• Must be able to read, write, speak fluently, and comprehend the English language.

Preferred:

• Proficiency with remote work communication and collaboration tools, e.g., Microsoft Teams.
• Proficiency with Salesforce, Smartsheet, IMS or LIMS/LIS, e.g., BSI.