Job Summary:

The Senior Operations Specialist for PFM Labs will play a critical role in driving operational excellence across laboratory workflows. This role focuses on improving efficiency, standardization, quality, and cross functional alignment within PFM lab operations. The ideal candidate brings hands on laboratory experience (minimum 5+ years) and a strong understanding of end-to-end lab processes, enabling them to partner effectively with scientific, operational, and quality stakeholders.

Reporting directly to the VP of Business & Operational Excellence, the Process Expert will support the evaluation, design, implementation, and continuous improvement of lab workflows, ensuring seamless execution, clear responsibilities, and consistent delivery to internal and external partners.

Main Duties & Responsibilities:

Process Mapping & Optimization

• Map current and future‑state laboratory processes, including roles, handoffs, and decision points.
• Participate in root-cause problem-solving techniques with stakeholders to identify core process challenges.
• Identify bottlenecks, inefficiencies, and pain points in lab workflows (aligned with ongoing PFM BOE initiatives in labs).
• Propose and implement process improvements that enhance efficiency, turnaround times, and overall performance.
• Support development and maintenance of process narratives, RACIs, SOP linkages, and training materials.

Operational Excellence & Governance

• Partner with lab managers, scientists, QA, and cross‑functional SMEs to drive consistent execution across labs.
• Support organizational design discussions where processes intersect with roles and responsibilities.
• Participate in lab maturity assessments and optimization projects.

Change Management & Stakeholder Engagement

• Facilitate adoption of new or revised processes by preparing communication materials, training, and documentation.
• Support teams during transitions, ensuring clarity and accountability.
• Work collaboratively with process owners and SMEs to embed a “Precision Way” of running lab operations.

Performance Monitoring

• Assist in designing or refining process‑related KPIs and operational dashboards.
• Monitor performance against key metrics and identify areas for further improvement.
• Identify operational risks and develop mitigation plans.

Minimum Education & Experience:

• A bachelor’s degree in a related field, and 5+ years of hands-on laboratory experience in a clinical, central, research, specialty, or biomarker driven lab environment.
• Strong understanding of end-to-end sample lifecycle processes, from receipt and accessioning to analysis and reporting.
• Experience in process mapping, workflow analysis, or operational improvement.
• Familiarity with regulated lab environments (e.g., GxP, CAP/CLIA, ISO) preferred.

Preferred Education & Experience (optional):

• Background in Operational Excellence, Lean/Six Sigma, or continuous improvement.
• Experience contributing to the development of SOPs, work instructions, or training content.
• Demonstrated ability to manage multiple priorities and drive initiatives to completion.