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Rapyds NOC team is searching for a new teammember to join their team in Iceland. The NOC team operates on 24/7 shifts. As a NOC Specialist you will be responsible for all support and technical related queries for Rapyd products, troubleshooting to resolve or replacing in instances where these cannot be resolved, and monitor systems. Please note that this is a temporary position.

Responsibilities:

• Managing NOC daily tasks
• Troubleshooting to resolve or replacing in instances where these cannot be resolved
• Become the first escalation process for any technical issues
• Working closely with internal partners to ensure system stability
• Develop Monitor tools for the production environment
• Working closely with R&D, DevOps and Products team for problem-solving and escalations

• Experience in T1 technical support teams and/or NOC teams
• Experience with SaaS products
• Knowledge in API, bug reporting tools AWS dashboard experience in a payments industry is an advantage
• Knowledge in the following tools: SQL, Postman, AWS dashboards, Jira and Confluence is an advantage.
• Strong debuggability skills with multiple tools
• Great technical writing and verbal communication skills
• Excellent communication skills in English and Icelandic

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