Provider Success Educator (Contract)
Regard
Remote
Posted on Nov 5, 2024
As a Provider Success Educator at Regard, you will be responsible for supporting the education needs for Regard implementation and expansion. Under the supervision of the Provider Success Manager (PSM), the Provider Success Educator (PSE) will coordinate education delivery with PSM and Onboard client clinicians in using Regard. You will be responsible for making sure that the provider understands the functionality and benefits of using Regard, and assisting in finding the best way to incorporate Regard into his/her workflow. The PSE will also report out a summary of each provider session. This will be a contract position with variable hours based on business need. This role will require traveling to and working onsite at hospitals (exact sites and locations dependent on business need).
About Us
Our mission is to bring world-class healthcare to everyone. Regard is the world’s first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician happiness. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us.
Responsibilities
- Coordinate education delivery with PSM
- Collaborate with PSM to ensure coverage for all scheduled initial education and shadow sessions
- Education delivery and ensuring supporting materials are printed and available
- Complete after session write up in a detailed, organized manner and then posted by the end of each day
- Provide input in the creation of eLearning and supporting materials
- Onboard client clinicians in using Regard
- Teach users how to use the application, how to adapt their workflow to effectively utilize Regard and shadow to support adoption of the application
- Collaborate with clinicians and PSM to ensure build, education, and support is aligned with workflows
- Serve as a provider advocate and escalate potential barriers to adoption to PSM, CSM and Regard product team, as needed
- Identify individuals who may need additional support
- Provide on-site support, as needed and directed by PSM between education sessions
Qualifications
- 2+ years of experience in education, healthcare, software application end user education, or related field required
- Required to be within an hour from a major airport
- Able to travel at least 75% of the time
- Must have access to transportation to and from client facilities (within 50 miles)
Preferred Qualifications
- Experience as an EHR (Epic or Cerner) Credentialed Trainer or on-site EHR go-live support (ATE) with physicians
- Understanding of clinician workflows within the EHR in a hospital setting
- Exceptional organizational skills
- Familiarity with adult learners, in-person and virtual training
Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace.