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Customer Support Specialist



Customer Service
Multiple locations
Posted on Thursday, May 30, 2024

Customer Support Specialist
Position Onsite - Glendale, OH or New Albany, OH

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

The work schedule typically includes regular business hours Monday - Friday, but could also include early morning shifts and weekends, with some overtime possible.

The Role:

The Customer Support Specialist provides documentation of processes and configurations of Reveleer's SaaS products while providing tier 2 support for application issues, assisting with the identification of root causes and present possible solutions. This is a not a call-center type support position - there are no scripts. You need to be able to provide technical input for application deficiencies, be able to dialogue cross-functionally to contribute to development prioritizations, proposals, SOWs and client implementations.

Ideal Experience:

  • Healthcare/Medicare Advantage experience at the plan level.
  • Technical Customer Support or Client Support experience, ideally as a Business Analyst, a Customer Support Representative or similar role.
  • Experience with SaaS delivered applications is a plus.

Required Skills:

  • SQL - solid knowledge (select statements, complex joins, updates, deletes, importing and exporting of data and table inserts)
  • Aptitude and proven ability in providing positive customer service and good communication, problem solving, and basic technical writing skills
  • Solid data management experience - using Excel, Access MS SQL Server (or other RDBMS)
  • Excellent organizational skills to effectively manage multiple customer support issues

Desired Skills:

  • 4+ years SQL experience
  • ASCII andpr EDI knowledge is desirable.
  • 3+ years MS Project or the equivalent
  • Familiarity with JIRA is a plus

Required Education:

  • Bachelor’s degree or higher in Computer Science or equivalent experience

This position can be either in any of our offices: Glendale, CA or New Albany, OH

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.