Customer Success Operations Intern

Location: Remote

Duration: 20-30 pre-scheduled hours per week for 8-12 weeks

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

Role Overview/Key Responsibilities:

The Customer Success Operations Intern will support building scalable operational infrastructure across onboarding, lifecycle management, reporting, and knowledge management. Key areas of focus include:

• Enhancing Customer Success processes and documentation

• Supporting lifecycle management workflows

• Assisting with reporting and analytics efforts

• Helping build and organize internal knowledge repositories

• Contributing to operational standardization initiatives

Internship Deliverables:

• Process Documentation & Standardization – Assist in creating and updating Standard Operating Procedures (SOPs).

• Knowledge Management Development – Centralize and standardize internal documentation, audit storage locations, and build customer “At a Glance” overview templates.

• Analytics & Reporting Support – Assist with reporting, dashboard upkeep, and data organization.

Required Skills or Coursework

This role is ideal for a student interested in SaaS, operations, analytics, or customer strategy. This internship is project-based and focused on documentation, analytics, and operational design.

Qualifications:

• Strong written communication

• High attention to detail

• Proficiency with Excel / Smartsheet / PowerPoint

• Analytical mindset

• Interest in SaaS or customer strategy

Preferred Degree Programs

• Business Analytics

• Data Analytics

• Operations Management

• Management Information Systems (MIS)

Compensation:

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.