Sr. Supply Chain and Logistics Lead - Ireland
Sendoso
Operations
Remote
Posted on Oct 8, 2025
Who We Are:
Sendoso is where you go to build something bigger than yourself. We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things.
Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.
Our mission statement is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.
About The Role
We are seeking highly ambitious individuals who are passionate about interacting and helping internal and external customers by delivering support and guidance with our partner 3PL warehouse orders needing our attention. Your main focus will be on ensuring customer orders are prioritized and completed throughout the global logistics process, and questions around these orders are answered in a quick and efficient manner to provide a transparent and seamless sending experience. You will serve as a liaison and partner to the leadership teams both internally at Sendoso, and externally across our 3PL network. This is a Remote/Telecommute position.
Role and Responsibilities:
- Interface with international 3PLs: Engage with international third-party logistics providers and internal stakeholders to address daily supply chain issues.
- Monitor 3PL performance: Oversee the performance of each 3PL and ensure that service level agreements (SLAs) related to order processing, delivery, and inbound operations are being met.
- Resolve integration and operational challenges: Address issues related to integration, stock flow movements, order management, and fulfillment.
- Data analysis and reporting: Collect, analyze, and report data to senior management regarding outbound and inbound operations, identifying root causes and implementing corrective actions.
- Track shipping: Monitor the shipping of orders from international 3PLs to ensure compliance with lead-times, coordinating with internal and external parties to expedite actions when necessary.
- Analytical support: Provide analytical support for key strategic supply chain initiatives.
- SOP development: Develop, document, implement, and maintain Standard Operating Procedures (SOPs) for key processes in 3PL centers.
- Relationship management: Maintain strong working relationships with account managers at 3PLs, carrier partners, etc.
- International inventory transfers: Oversee end-to-end international inventory transfers between 3PLs, including organizing logistics.
Experience:
- Experience in 3PL management and warehouse operations.
- Understanding of international logistics, customs rules and regulations, and HS codes.
- Knowledge of Order Management Systems (OMS) and Warehouse Management Systems (WMS), preferably Mintsoft and Whiplash.
- Strong analytical skills and proficiency in MS Excel.
- Education: A degree in Supply Chain Management or a related field is required for this position.
- This role requires a combination of operational management, analytical skills, and knowledge of international logistics to ensure efficient supply chain operations.
What We Believe:
- One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
- Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
- Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
- Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
- Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.
What You'll Love:
- Comprehensive Medical Plans plans - we’ve got you covered!
- Take-What-You-Need Time Off
- Lifestyle Spending Account
- 401K Plan
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- Access to Employee Assistance Programs (EAPs)
- And much more!
- Remote work environment