About Stepful: Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster, at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.

The Role

As Externship Partnerships Manager, you’ll be at the center of Stepful’s ability to fulfill its mission: placing high-quality, job-ready graduates into real-world clinical experiences that launch healthcare careers.

You will own relationships with Stepful’s most strategic clinical partners and be responsible for growing our national externship footprint. You’ll partner with health systems, pharmacies, and other providers to expand capacity, ensure high-quality student experiences, and create pathways from externships into full-time roles. You’ll also lead a team of Partner Coordinators and collaborate cross-functionally with sales, operations, and learning to align supply, demand, and execution.

This is a unique opportunity to scale a critical infrastructure layer in the healthcare workforce pipeline.

What You’ll Do

In this role, you can expect to:

• Serve as the primary point of contact for top-tier partners, building strong relationships, addressing concerns effectively, and opening new opportunities for expansion.

• Establish and own feedback loops from partners, translating insights into actionable recommendations for our operations and learning teams.

• Monitor and improve key metrics, including new site activation, seat retention and growth, and capacity utilization

• Create playbooks to activate and expand seats at scale among all of our clinical partners, and manage the implementation and improvement of these playbooks via your team of Externship Partner Coordinators.

• Act as a partner advocate, providing feedback to internal teams on how we can evolve our solution and operations to better serve our externship partners.

• Work collaboratively with our enterprise sales team to unlock externship capacity at key enterprise partners and participate in team pitches.

This job is for you if:

• You have proven experience independently managing senior client relationships at large, complex organizations – building trust, understanding needs, managing difficult conversations, and influencing clients

• You excel at driving alignment across teams and balancing client needs with organizational priorities

• You have strong commercial acumen – a knack for understanding opportunities to better serve a client, and the ability to influence toward deepening a partnership

• You love operating both at both the “big picture” and “detailed” altitudes – you can think strategically, and execute to bring that vision to life

• You have excellent verbal and written (e.g., client-ready slides, emails) communication skills

• You love systems-building and creating scalable infrastructure from the ground up

• You’re an effective manager who can set ambitious goals, motivate teams to over-achieve, and oversee large initiatives end-to-end

Bonus points if:

• You have worked in management consulting or a B2B go-to-market role (e.g., solutions consulting, account management, client success, sales, business development, strategic partnerships)

• Experience working in education, talent/workforce development, healthcare, or B2B tech-enabled services companies

• You are excited to help build a new function – partnering to evolve our ways of working, systems, and tools
  

ABOUT THE INTERVIEW

Step 1: Intro Call with Talent Acquisition Lead

Step 2: Intro Call with Hiring Manager

Step 3: Take-home assignment

Step 4: Virtual panel interview

Step 5: Onsite interviews at office in SoHo, NYC

Total Compensation Range (Base Salary + Performance-Based Bonus):

$150K - $180K + Equity

At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.