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Configuration Associate

TurningPoint Healthcare Solutions
Operations
Lake Mary, FL, USA
Posted on Mar 13, 2026
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  Position: Configuration Associate  
     Location:   Lake Mary, FL
  
  
  Job Id: 689-TBD  
  # of Openings: 1  
    
  Configuration Associate 
 
Who We Are:  
TurningPoint Healthcare Solutions is a leader in advanced clinical and technology-enabled complex condition management. TurningPoint provides an innovative suite of specialty care management services and technologies that enable health plans and employers to improve the safety, quality, and affordability of healthcare. Through its platform and specialized team of clinical experts, TurningPoint works collaboratively with providers to deliver optimal care. TurningPoint offers condition-specific, quality-driven, value-based care management services that optimize care from diagnosis and discovery through recovery. TurningPoint’s comprehensive and integrated suite of services enhances the support individuals need, at the time they need it most. Since launching in 2015, TurningPoint has provided support to more than 50 million people nationwide across numerous clinical specialties including musculoskeletal, pain management, cardiology, wound care, ear/nose/throat, and sleep. TurningPoint’s model moves beyond denial-based care to holistic condition management that improves outcomes and reduces cost. TurningPoint is an independent organization, not owned or affiliated with a health plan or provider system. 
 
Position Summary:
The Configuration Associate is an important role in the Client Implementation and Program Delivery (CIPD) department at TurningPoint. This role is responsible for the overall development, maintenance, and coordination of written correspondence templates and the system configuration for automated generation of these templates for all clients across all lines of business; supporting timely written notification required as a part of our client programs.. Responsible for template document management and the process by which notification is to be triggered in our systems.
 
This role also helps to ensure quality of our internal systems by performing tests on software products before their release to other employees as part of an end-to-end user acceptance testing that may also include partner testing with clients during implementation. 
 
Roles and Responsibilities:
Manages and maintains all client communication templates that are used in our systems to support client programs
Captures and coordinates business requirements with internal teams regarding new implementation of templates and change requests on existing templates
Collaborates with client implementation managers and other key business owners on the prioritization of new and change requests for communication templates to ensure timely completion of each deliverable
Provides support to client implementation managers regarding templates during client implementations to ensure timely client approval prior to a program launch
Responsible for User Acceptance Testing related to communication templates that are used in our systems
Responsible for monitoring and auditing production automation and templates on an ongoing basis, including new implementations as well as ongoing system deployments
Analyze and troubleshoot system issues that cause errors related to the generation of templates in our systems
Other projects as assigned
Education, Experience and Licensure:
High School Diploma Required
Must be able to deliver a message in a positive and productive manner. 
Proficient in Microsoft Office Suite software (Word, Excel, PowerPoint, Outlook, etc.)
Strong organizational skills
College Level mathematics skills
Commitment to customer service
Ability to problem solve
Excellent verbal and written skills
Preferred Skills:
Associate degree Strongly preferred; Bachelors Associates Degree preferred
2-3 years of experience in healthcare
Bi-lingual, a plus
 
 
TurningPoint Healthcare Solutions is an Equal Opportunity Employer

 
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Configuration Associate
