Portfolio Careers

Build your career at the best companies in healthcare and fintech

Clinic Receptionist

US Heart and Vascular

US Heart and Vascular

Houston, TX, USA
Posted on Tuesday, December 19, 2023

General Summary

The Clinical Receptionist operates a multiline telephone system to answer incoming calls and directs callers to appropriate personnel. Courteously helps and directs all callers in a professional manner and with excellent customer service. Assists clinic by performing administrative duties.

Principal Duties and Responsibilities

  • Answers incoming telephone calls, determines purpose of callers, and forwards call to appropriate personnel or department.
  • Transfers calls to voice mail when appropriate personnel are unavailable.
  • Answers questions and provides callers with address, directions and other information.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
  • Informs supervisor of pertinent communication issues/escalates issues to appropriate party.
  • Reports routine maintenance calls to appropriate party.
  • Receives and distributes mail.
  • Performs other administrative duties as needed.
  • Receives and distributes packages to appropriate personnel.
  • Provides excellent customer service and the highest quality patient care.
  • Follows all OSHA and other safety guidelines.
  • Completes education requirements timely as set by the Company.
  • At all times protects the confidentiality of protected health information (PHI) of patients per HIPAA regulations; including does not review his/her own record, or records of employees or co-workers without a “need to know”.
  • Actively demonstrates teamwork at all times.
  • Adheres to company safety standards at all times.
  • Attends work in accordance with the attendance management policy.
  • Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period.
  • Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
  • May be required to move between locations as needed.

Essential Knowledge, Skills and Abilities Required

  • High school graduate or GED required.
  • 2+ years of Receptionist experience with multi-line phone systems.
  • Must be able to communicate clearly and effectively with a diverse population, always displaying professionalism and patience.
  • Can speak, read and write English fluently, bilingual in Spanish is a plus.
  • Ability to multi-task and remain flexible, responding fluidly to changing priorities.
  • Previous experience with computers and EMR systems preferably.
  • Basic knowledge of Microsoft Word and Excel required.
  • Highly dependable and punctual, able to be present at work during the scheduled hours and days of the job in accordance with the Company’s Attendance policy.
  • Maintains professional attitude, presentation and demeanor at all times.

Work Environment

  • Long periods of standing or sitting.
  • Normal range of hearing, voice, and vision to perform work and communication.
  • Repetitive use of hands and fingers (e.g. use of computer keyboard).
  • Busy, complex office environment requiring detailed, focused attention.
  • Normal office environment with minimal discomfort due to noise, temperature or dust.
  • Ability to meet physical demands of the job which include, but are not limited to: standing, bending, pushing, pulling, lifting, transporting supplies or equipment, walking for extended periods of time, and occasionally lifting, pushing, pulling and carrying items which may weigh up to 40 pounds.
  • Vision (including the discernment of color) and hearing must be within or correctable to within normal ranges.
  • Ability to perform the essential functions of the job description with or without reasonable accommodation.