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Front Desk/Reception

US Heart and Vascular

US Heart and Vascular

Wichita, KS, USA
Posted on Oct 25, 2024

Position Overview:

Perform routine receptionist duties and provide clerical support to ensure prompt and efficient patient registration.

KEY AREAS OF RESPONSIBILITY AND DUTIES: (Essential Job Functions)

  • Answer telephones promptly and professionally.
  • Greet patients and visitors in a professional and courteous manner.
  • Route calls appropriately, offering voice mail, or redirection of calls as needed.
  • Direct patients and/or visitors to appropriate waiting areas.
  • Coordinate appointments and visits and advise physicians/nursing staff accordingly.
  • Gather appropriate patient and insurance information.
  • Explain financial requirements to the patient or responsible party and collect co-pays as required.
  • Organize activities of office for efficient operation.
  • Maintain files and office records to allow for easy retrieval of information.
  • Provide accurate information regarding operation of the office, and resolve difficult situations for a positive outcome.
  • Handle difficult situations tactfully and always with courtesy.
  • Retrieve and distribute incoming faxes as appropriate. Check voicemail messages daily.
  • Gather patient information necessary to process billing.
  • Assure accuracy and neatness of correspondence, letters, memos, messages, etc., before distribution.
  • Maintain established policies and procedures, objectives, quality assurance program and safety standards. Attend meetings as required.
  • Travel to Outreach clinics or Satellite offices as requested or assigned.
  • Meter outgoing mail.
  • Perform other related duties as assigned or requested.

General:

  • Maintain established policies and procedures, objectives, QA programs and safety standards
  • Attend all required meetings and education sessions within scheduled timeframe.
  • Annual mandatory safety review
  • Annual HIPAA education
  • Annual CEU requirements [if applicable]

JOB SPECIFICATIONS:

Education: Minimum Required: High school graduate or equivalent.

Experience: Minimum Required: One year customer service experience in a physician office or similar setting.

Licensure/Certification: None