• Answer telephones promptly and professionally.
• Greet patients and visitors in a professional and courteous manner.
• Route calls appropriately, offering voice mail, or redirection of calls as needed.
• Direct patients and/or visitors to appropriate waiting areas.
• Coordinate appointments and visits and advise physicians/nursing staff accordingly.
• Gather appropriate patient and insurance information.
• Explain financial requirements to the patient or responsible party and collect co-pays as required.
• Organize activities of office for efficient operation.
• Maintain files and office records to allow for easy retrieval of information.
• Provide accurate information regarding operation of the office, and resolve difficult situations for a positive outcome.
• Handle difficult situations tactfully and always with courtesy.
• Retrieve and distribute incoming faxes as appropriate. Check voicemail messages daily.
• Gather patient information necessary to process billing.
• Assure accuracy and neatness of correspondence, letters, memos, messages, etc., before distribution.
• Maintain established policies and procedures, objectives, quality assurance program and safety standards. Attend meetings as required.
• Travel to Outreach clinics or Satellite offices as requested or assigned.
• Meter outgoing mail.
• Perform other related duties as assigned or requested.

General:

• Maintain established policies and procedures, objectives, QA programs and safety standards
• Attend all required meetings and education sessions within scheduled timeframe.