US Heart and Vascular is in need of a Medical Front Office Coordinator to join our team at Orion Medical in Houston, TX.

Responsibilities

• Provides high-level customer service in all interactions with internal and external customers.
  
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
  
• Answers calls accurately and with exceptional customer service at all times.
  
• Ensures the caller’s needs are met and accurate information is obtained.
  
• Ensures calls are documented and triaged appropriately, ensuring patient satisfaction and safety.
  
• Acts as patient advocate and liaisons with various departments to meet mutual goals.
  
• Addresses concerns of patients, provides service recovery and escalates issues as needed
• Responsible for scheduling, rescheduling, and canceling all procedure(s).
  
• Applies the policies of the clinical entity to schedule appointments.
  
• Coordinates all paperwork needed by the facility (Including complete order sets, H&Ps, and imaging).
  
• Completes preauthorization for insurance coverage of all scheduled procedures
  
• Educates patients/responsible parties regarding the billing process and any additional financial responsibilities, including information on third-party benefits.
  
• Provides out-of-pocket cost estimates to patients.
  
• Coordinates financial counseling for day surgery.
  
• Communicate with the patient, referral source, and clinical staff regarding any access or authorization obstacles.
  
• Completes reminder calls to patients for scheduled appointments.
  
• Counsel's patients about unpaid bills.
  
• Obtains future appointments at the time of service for clinic follow-up, referrals, and ancillary services.
  
• Verifies, ensures eligibility and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
  
• Obtains and documents required for third-party reimbursement.
  
• Ensures compliance with Medicare and third-party coverage.
  
• Other duties as assigned.

Requirements

• High school diploma or equivalent
  
• Current BLS Certification
  
• At least two years of clinical experience in an administrative assistant/procedure scheduler role, preferably in a cardiology practice.
  
• Fluently speak, read, and write English.
  
• Proficient in use of PC with experience in Excel, Word, and database management packages.
  
• Analytical and ability to collect and trend data.
  

About the Area

Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.