Call Center Representative (1473)

US Heart and Vascular is in need of a Call Center Representative for Memorial Katy Cardiology in Katy, TX.

Responsibilities:

• Take customer calls and provide accurate, satisfactory answers to patient inquiries and concerns.
• Receives and returns phone calls from patients and other external sources. Receives and returns portal messages.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Takes Pharmacy phone calls, review charts and process prescription refills.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• May also be responsible for insurance pre-certification, prior authorization, procedure/surgery scheduling and coordinating transfers and admissions.
• Escalates emergent patient care concerns to the appropriate entity as directed in protocols.
• Collaborate with other call center professionals to improve customer service.
• Help to train new employees and inform them about the company’s customer management policies.
• Maintains current CPR and Medical Assistant certification.
• Performs other duties as required.

Requirements:

• High School diploma or equivalent
• Cardiology practice experience preferred but not required.
• Strong communication skills, both written and verbal.
• Phone skills, including familiarity with complex or multi-line phone systems.

About Katy, TX:

Katy is a fast-growing Houston suburb known for top-rated schools and a family-friendly atmosphere. It offers affordable housing, a strong job market, and great shopping and parks. Residents enjoy suburban comfort with easy access to big-city amenities. With a strong community feel, Katy is perfect for families.