Manager, Clinical Services (1623)

US Heart and Vascular is in need of a Manager of Clinical Service to join our team at Memorial Katy Cardiology in Houston, TX.

Responsibilities:

• Coordinates the daily activities of the clinic staff, including delegating work assignments.
• Assures that priorities established by the leadership are effectively communicated to the team and properly implemented.
• Responsible for monitoring, maintaining and tracking daily statistics.
• Oversees reconciliation of daily deposit logs and preparation for bank deposits.
• Provides new hire training as well as ongoing training to assigned staff.
• Assists the team in problem resolution. Recommends solutions to the Practice leadership and escalates issues to the Practice leadership when appropriate.
• Leads the team by creating a positive work environment through individual and team recognition.
• Performs verbal counseling, and corrective actions
• Assists in the recruiting, hiring and interviewing process of the office staff.
• Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers when appropriate.
• Prepares and submits reports as required.
• Assumes staff duties for absences and temporary staff shortages.
• Authorizes, coordinates, and monitors daily site activities such as supply ordering, IT, maintenance issues, phones, etc.
• Responsible for monitoring the clinical team in meeting demands of patient volumes and handling complaints regarding clinical staff.
• Responsible for proactive management of physician, mid-level provider and ancillary schedules to ensure timely care of patients, appropriate daily volumes and completion of all clinical documentation in a timely fashion.
• Perform other duties as assigned or requested.

Requirements:

• High school diploma required
• BS or BA preferred
• Minimum of 2 years of work experience in administrative or office manage role
• Detail oriented Strong organization and time management skills, and ability to prioritize
• Proficient in electronic health record (EHR) systems and Microsoft Office Suite.
• Ability to manage multiple priorities, work under pressure, and maintain confidentiality.

About Houston, TX:

Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.