Call Center Representative (1714)

US Heart and Vascular is in need of a Call Center Representative for Houston Cardiovascular Associates in Houston, TX.

Responsibilities:

• Answer incoming calls from patients and provide information, assistance, and support in a timely manner
• Schedule patient appointments and coordinate with healthcare providers and clinical staff
• Verify patient demographic and insurance information.
• Document patient interactions, inquiries, and appointment details accurately
• Follow communication “scripts” when handling different topics
• Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality
• Handle patient complaints and concerns professionally and empathetically
• Provide basic medical information and directions to patients as appropriate
• Collaborate with clinical and administrative teams to resolve patient issues.

Requirements:

• Minimum of 1 rear of experience
• High School Diploma or equivalent is required
• Strong communication and interpersonal skills.
• Proficiency in using call center software and electronic health record (ECW) systems
• Ability to use Microsoft Word basic correspondence
• Knowledge of medical terminology and basic healthcare processes
• Empathy, patience, and a customer-centric approach to patient care
• Strong attention to detail and analytical skills
• Knowledge of healthcare compliance and regulations, including HIPAA
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to type a minimum of 30 WP

About Houston, TX:

Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.