US Heart and Vascular is in need of a Lead Medical Front Office Specialist to join our team at Memorial Katy Cardiology in Katy, TX.

Responsibilities:

• Coordinates with managers on workflow improvements, scheduling, new initiatives, and patient complaint escalations.
• Schedules patient appointments efficiently, including appointments directed by referring providers.
• Checks in patients at clinic locations and confirm scheduled appointments.
• Accurately enters and updates patient demographic, insurance, and authorization information in required systems to ensure timely reimbursement.
• Verifies medical insurance coverage, eligibility, and patient demographic information.
• Informs patients of encounter co-pays, deductibles, and account balances; collects payments at the time of visit as applicable.
• Provides patients with required forms and facilitates their completion.
• Assists patients with presumptive applications, as applicable.
• Answers telephone calls in a timely and professional manner; responds to inquiries or transfers calls according to established procedures.
• Uses paging systems appropriately and page providers for hospital consults or call-backs as needed.
• Maintains accurate scheduling systems and appointment records.
• Provides coverage for check-in and check-out at other clinic locations as needed.
• Greets and assists patients, visitors, and staff in a courteous and professional manner.
• Performs related duties as required to support clinic and organizational operations.
• Fosters a team-oriented environment by encouraging cooperation, providing support, and resolving conflicts constructively.
• Demonstrates integrity, professionalism, and respect in all interactions Follows processes and policies for the organization.
• Performs other duties as assigned.

Requirements:

• High School diploma or GED from accredited institution is required.
• Three (3) years of Medical Front Office experience is required.
• If the individual in the role will drive for work purposes, a current valid state driver’s license and required minimum auto insurance coverage.
• Cardiology practice experience is preferred.
• Ability to communicate clearly and concisely both orally and in writing in English, to various audiences.
• Ability to manage time, organize work, set priorities, meet deadlines, and follow up on work assignments with minimal supervision.
• Ability to work independently, and as a team, to complete daily activities according to the work schedule.
• Working knowledge of Office 365 programs such as Excel, Outlook, Word, PowerPoint, etc.
• High School diploma or GED from accredited institution is required.
• Three (3) years of Medical Front Office experience is required.
• If the individual in the role will drive for work purposes, a current valid state driver’s license and required minimum auto insurance coverage.

About Katy, TX:

Katy is a fast-growing Houston suburb known for top-rated schools and a family-friendly atmosphere. It offers affordable housing, a strong job market, and great shopping and parks. Residents enjoy suburban comfort with easy access to big-city amenities. With a strong community feel, Katy is perfect for families.