US Heart and Vascular is in need of a Lead Call Center Representative to join our team at Memorial Katy Cardiology in Katy, TX

Responsibilities:

• Coordinates with managers on workflow improvements, scheduling, new initiatives, and call escalations.
• Answers phone calls expediently and refer inquiries to the appropriate parties as needed.
• Schedules and confirms patient appointments over the phone.
• Explains health center procedures to patients.
• Verifies medical insurance coverage and eligibility and expires on any insurance that is not active.
• Informs patients with account balances and correct billing amounts.
• Notifies patients with insurance co-pays.
• Verifies patient demographic information.
• Ensures accuracy of the information in telephone messages and deciphers the correct amount to charge a self-pay or sliding fee schedule for patients.
• Takes payments over the phone.
• Provides referral status information to patients.
• Follows processes and policies for the organization.
• Fosters the goals of team building within the clinic/center staff.
• Manages quality improvement and safety initiatives
• When position requires travel to/from other locations, ensures vehicles are operated and maintained in compliance with all safety, regulatory, and company requirements.
• Fosters a team-oriented environment by encouraging cooperation, providing support, and resolving conflicts constructively.
• Performs other duties as assigned.

Requirements:

• A High School diploma or GED from an accredited institution is required
• Three (3) months of experience in customer service is required
• Cardiology practice experience preferred.
• Skill in completing assignments accurately and with attention to detail.
• Ability to communicate clearly and concisely both orally and in writing in English, to various audiences.
• Ability to manage time, organize work, set priorities, meet deadlines, and follow up on work assignments with minimal supervision.
• Ability to work independently, and as a team, to complete daily activities according to the work schedule.
• Knowledge of Office 365 programs such as Excel, Outlook, Word, PowerPoint, etc.
• Working knowledge of Office 365 programs such as Excel, Outlook, Word, PowerPoint, etc.
• Working knowledge of EMR system

About Katy, TX:

Katy is a fast-growing Houston suburb known for top-rated schools and a family-friendly atmosphere. It offers affordable housing, a strong job market, and great shopping and parks. Residents enjoy suburban comfort with easy access to big-city amenities. With a strong community feel, Katy is perfect for families.