- Provide oversight to Reception department to ensure adequate staffing during peak times.
- Coordinate Outreach assignments for front desk staff.
- Oversee timekeeping for Reception and Medical Records staff, correcting clocking errors weekly.
- Communicate departmental concerns and/or questions in a timely manner with Clinic Supervisor.
- Schedule appointments for patients either by phone when they call or in person.
- Ensure accuracy of appointments, reschedules, follow-ups, etc., with minimal error.
- Promptly and professionally answer telephone calls. Route calls appropriately offering voice mail, paging or redirection of calls as needed.
- Prevent, calm or defuse irate callers and patients by working with them to identify concerns and properly direct caller to appropriate person.
- Use computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
- Assist with maintaining scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
- Ensure that updates (cancellations, additions) are input daily.
- Communicate as needed with physicians/clinicians and other staff about patient concerns/issues related to scheduling. Consult with Clinic Supervisor about any system problems or concerns.
- Use customer service principles and techniques to deal with patients pleasantly and calmly.
- Any other duties as assigned or requested.
Requirements: - High School diploma or equivalent.
- One year of related experience and/or training
- Knowledge of cardiology preferred.
- Supervisory experience preferred.
About Wichita, KS: Wichita is affordable, with a strong job market in aerospace, healthcare, and manufacturing. The cost of living is low, making homeownership easier. It has a growing arts scene, great schools, and plenty of parks. With urban perks and small-town charm, Wichita is a great place to live. | |
