Lead, Medical Front Office Specialist (2887)

US Heart and Vascular is needing a Lead Medical Front Office Specialist to join our team at Cardiology Specialist of Acadiana in Lafayette LA

Responsibilities:

Leadership:

• Trains, leads, directs front office staff, including intake, checkout, phone operators, referrals, and medical records staff members
• Monitors productivity and efficiency of staff and workflows
• Fosters an environment of responsiveness to patient & physician needs; provides leadership.
• Maintains positive and effective communication
• Partners with Office Manager and Director of Operations in all employee administration issues

Position Requirements:

• Fosters a positive working environment that is responsive to patient and employee needs.
• Trains and directs front office staff in efficient and effective intake policies and procedures.
• Effectively communicates within team, department, interdepartmentally and supervisor with ideas, issues, and resolutions.
• Maintains effective working relationships with peers for continuity and efficiency in workflows.
• Maintains accurately documented policies and procedures.
• Privately answers and responds to any patient questions and/or concerns.
• Maintains an orderly and clean office and patient lobby.
• Maintains and re-stocks office supplies; notify appropriate personnel of inventory for purchasing.
• Perform any other services deemed reasonable by physician or manager
• Maintains open and timely communication with all clinical staff on all prior authorization issues
• Maintains a friendly and professional manner with coworkers, patients, insurance carriers, etc.
• Communicate with patient regarding insurance problems and authorization delays, rescheduling patient if necessary
• Utilizes patient scheduling and chart software in proficient manner.
• Follow confidentiality and security rules when providing patient information; follow HIPAA guidelines
• Adhere to OSHA guidelines and participate in safety programs
• Perform any other services deemed reasonable by physician or supervisor

Requirements:

• High school diploma or equivalent.
• A minimum of two years’ experience with insurance in a medical office or other healthcare setting.
• Able to multi-task in fast-paced environment, be detail-oriented.
• Is well-organized; demonstrate moderate computer skills, utilize proper telephone etiquette.

About Lafayette, LA:

Lafayette is the heart of Cajun and Creole culture, offering incredible food, music, and festivals. It’s affordable, welcoming, and full of community spirit. Outdoor lovers can explore bayous and trails, while downtown boasts a lively arts scene. With a growing economy and rich heritage, it’s a great place to call home.