Medical Front Office Coordinator (3037)

US Heart and Vascular is needing a Medical Front Office Coordinator to join our team at APEX Vascular in Powell, TN

Responsibilities:

• Monitors productivity and efficiency of staff and workflows, ensuring proper workflows are being followed.
• Efficiently solve problems and communicate with team members regarding best practices.
• Communicate with office manager regarding any workflow or front office procedures that need escalation.
• Maintains positive and effective communication
• Partners with Office Manager and Director of Operations in all employee administration issues

Position Requirements:

• Fosters a positive working environment that is responsive to patient and employee needs.
• Trains and directs front office staff in efficient and effective intake policies and procedures.
• Effectively communicates within team, department, interdepartmentally and supervisor with ideas, issues, and resolutions.
• Maintains effective working relationships with peers for continuity and efficiency in workflows.
• Maintains accurately documented policies and procedures.
• Privately answers and responds to any patient questions and/or concerns.
• Maintains an orderly and clean office and patient lobby
• Maintains and re-stocks office supplies; notify appropriate personnel of inventory for purchasing
• Perform any other services deemed reasonable by physician or manager
• Utilizes patient scheduling and chart software in proficient manner.
• Follow confidentiality and security rules when providing patient information; follow HIPAA guidelines
• Adhere to OSHA guidelines and participate in safety programs
• Perform any other services deemed reasonable by physician or supervisor

Qualifications:

• High school diploma or equivalent.
• A minimum of two years’ experience with insurance in a medical office or other healthcare setting.
• Must understand medical terms and abbreviations