Lead, Medical Front Office Specialist (3227)

US Heart and Vascular is in need of a Lead Medical Front Office Specialist to join our team at Houston Cardiovascular Associates in Houston, TX.

Responsibilities:

• Develop and deliver onboarding plan for new recruits.
• Provide ongoing coaching, accountability, and performance feedback to team members of front office team.• Monitor productivity and optimize workflow efficiency across Front Desk and Medical Records functions, especially with respect to clinic downtimes
• Monitor HCVA Phreesia dashboard
• Manage department schedules, coordinate PTO requests and ensure staffing coverage• Ensure adherence to team protocols and service standards.
• Provide timely reporting of KPI-related issues to leadership.• Represent front office operations and collaborate with practice leadership to identify process improvements in daily huddles.
• Provide real-time feedback and operational updates to front-line employees.
• Serve as point of contact for complex patient inquiries and operational issues.

Requirements:

• High school diploma or equivalent; associate degree preferred.
• Minimum 2 years of experience in a medical call center or patient access role.
• Strong communication, organizational, and leadership skills.
• Proficiency in EMR systems, specifically eClinicalWorks, and Microsoft Office Suite.
• Ability to manage multiple priorities in a fast-paced environment.

Why Choose Us?

• Comprehensive benefits package
• Monday-Friday schedule
• CME allowance

About Houston, TX:
Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.