ABOUT VAXCARE

The healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare.

THE POSITION

You have the opportunity to represent VaxCare to its partner (customer) base with the goal of helping them fully adopt VaxCare’s technology platform to administer patient care and deliver the triple aim of healthcare (lower cost, better outcomes, better experience).

The Partner Success Manager, Enablement (PSM) is dedicated to establishing oneself as a dependable and trusted trainer who understands our Partner’s business and immunization program goals and can accelerate the Partner’s time to efficiently maximize value realization from VaxCare’s technology platform through first-class training and account management. This includes managing partner go-live trainings, driving product adoption, acting as the Voice of the Partner (VOP), and handling the strategic account management of your own book of business. If you consider yourself a creative problem solver and enjoy engaging partners and impacting public health with a great team of people, this could be a perfect fit for you at an exciting and growing company!

WHAT TO EXPECT IN THIS ROLE

• Execute partner go-live trainings with discretion, ensuring partners are empowered to manage successful vaccine programs through VaxCare’s technologies while applying best practice recommendations, adjusting training strategies based on partner needs.
• Manage a portfolio of accounts, delivering established performance metrics and partner retention.
• Oversee and enhance the quality and efficiency of go-live training sessions, while taking proactive steps to resolve issues that may impact training success via critical thinking and problem solving.
• Collaborate with cross-functional teams, addressing challenges in real-time during training sessions
• Tailor training solutions, while working with internal teams, to design and deliver training that maximizes partner value from the VaxCare platform.
• Execute partner engagement strategies that develop healthy and engaging relationships on a portfolio of partners. Establish yourself as a “trusted advisor” that the partner can count on to help them achieve their business objectives.
• Meet and exceed Key Performance Metrics that are aligned to partners and VaxCare’s success to include volume growth, adherence, upsells to new programs, partner satisfaction and partner attrition.
• Develop, execute, and proactively manage Partner Success Plans (PSPs) aimed at ensuring that each partner agreed upon vaccine program outcomes and business goals are consistently met.
• Act as the partner advocate / Voice of the Partner (VOP) by acquiring partner feedback and ensuring that feedback is internally communicated and acted upon.
• Use tools & resources with supporting data to drive better product adoption and objectives
• Provide internal feedback when requested to help develop solutions that advance VaxCare and the Partner Success Management organization.
• Manage key projects that enable the success of both VaxCare and the partner.

QUALITIES OF THE IDEAL CANDIDATE

• Reliable, well organized and great at time and priority management
• Excellent communication skills
• Demonstrated ability to communicate, present, and influence credibly and effectively with end-users
• Scrappiness, grit, integrity – whatever-it-takes to ensure programs to ultimately deliver better outcomes for partner, patient and VaxCare success in line with company values and policies
• Natural curiosity to understand the “what’s”, “why’s”, and “how’s” of our business

EXPERIENCE REQUIRED

• Experience in delivering client focused solutions based on partner (customer) and business needs
• Proven ability to work cross-functionally to communicate partner (customer) feedback and drive actions based on that feedback
• History of using data to drive and prove results
• Proven leader with coaching experience.
• Experience in the healthcare industry (with emphasis on vaccinations) is a plus
• Ability to travel up to 75% of the time, including potential of overnight travel when partner is out of state
  • Typical travel week will include in-partner trainings from Monday through Friday
  • Typical month will likely include 1-2 weeks of out of state travel, and 1-2 weeks of in state travel
• Valid driver’s license and clean driving record

Note: Team Members in this position will be responsible for implementing and acting in accordance with VaxCare’s information security policies; protecting assets from unauthorized access, disclosure, modification, destruction or interference; executing specific security processes or activities as assigned by the Information Security and/ or Privacy officers; and reporting security events or potential security risks to the organization. Team Members in this role will be involved in the processing of protected patient and/or payment information and will be responsible for ensuring the security and privacy of the information within their scope of work.