About VaxCare

The healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare.

The Position

The Team Leader – Payer Collections oversees a high-performing team within our RCM Operations department. This crucial leadership role is responsible for ensuring the collection of denied claims. The Team Leader will monitor team output, manage daily priorities, provide guidance on complex claims, to ensure efficiency to all work process that all collection goals are consistently achieved.

This leader must have a proven background in claims management, particularly in research and collections from insurance companies, as well as strong leadership, organization, and communication skills.

Essential Responsibilities

• Lead a team of RCM operations focused on resolving claims and minimizing write-offs
• Ensure the team meets individual and collective performance goals related to recovery, quality, and efficiency
• Monitor daily workflows and redistribute tasks to prevent backlogs and maintain momentum
• Provide coaching, mentorship, and subject-matter expertise on complex payer and patient claim issues
• Collaborate with RCM leadership to track trends, present findings, and support strategic process improvements
• Promote a positive, accountable, and solutions-oriented team culture that is consistent with VaxCares' Core Values
• Report regularly on team performance metrics and process enhancements to department leaders

Required Experience & Qualifications

• 2+ years of experience in claims, medical billing, or insurance collections,
• Deep understanding of claim denial management and insurance reimbursement processes
• Proven ability to manage multiple priorities and lead a team in a fast-paced environment
• Strong organizational, analytical, and communication skills
• Proficiency with tools such as Excel, SQL, and RCM or EHR systems

Competencies: Core to all positions at VaxCare

We Live (and Work) by Our Values:

• “VaxCare-ness” (Art of Care) – Nurturing and providing for each team member
• Belief in Something Bigger than Ourselves – Capacity to derive meaning from a larger purpose
• Humility as a Posture of Learning – Burning curiosity to learn without ego
• Adaptability & Embracing Change – Nimbleness & ready to seize new opportunities

Additional “Must Haves”:

• Dependability – Must be able to meet deadlines, work independently, maintain focus, be punctual and good attendance record.
• Interpersonal Skills – Builds strong relationships & contributes to a positive work environment.
• Computer Skills – Skilled with computers, learns new tools quickly.
• Ethics – Honest, accountable, maintains confidentiality.

Other Essential Requirements

• Remote Work Requirements:
  • Must be able to perform job duties independently with minimal supervision.
  • Must have private, distraction -free workspace suitable for confidential and focused work.
  • Must have reliable high-speed internet to support video conferencing an regular computer use.
• Prolonged sitting or standing: Employees must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. Some hybrid or office-based roles may also require the ability to stand for portions of a shift.
• Repetitive motions: Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork.
• Visual acuity: The job requires the ability to view a computer screen and read documents for extended periods.
• Communication: Employees must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers.
• Occasional lifting: Many office-based jobs specify the ability to occasionally lift or move up to 10–20 pounds to handle supplies or equipment.