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Care Navigator (Massachusetts - Remote)

Vesta Healthcare

Vesta Healthcare

Posted on Tuesday, May 14, 2024

Nice to meet you, we’re Vesta Healthcare

Vesta Healthcare is a startup with a simple mission: Delivering extraordinary outcomes by unlocking the power of caregivers. We enable people with personal assistance to thrive at home, in their community by assuring their caregivers have the resources, data, and support they need. We achieve this through a combination of analytics, technology, services, and deep healthcare expertise.

Vesta Primary Care “VPC” is one of Vesta Healthcare's divisions that specializes in primary care. We focus on older adults with long-term home care needs. Our practice serves patients in need of chronic care management, often home-bound, who benefit from a primary care provider who makes house calls. In Massachusetts, we operate as both home-based primary care and host an in-person medical office in Duxbury. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of in-person and virtual care to provide primary care to our patients.

We seek team members who are passionate about caring for older adults and collaborating with their caregivers to provide a team-based approach to care. Our team members are patient-centered optimists who always focus on doing what’s best for patients and their caregivers. Our team goes the extra mile to ensure tasks related to patient care are complete, timely and thorough. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things, like time with one another.

The Care Navigator Medical Assistant Role

Care Navigators are best known as the caring and friendly voice who answer our phones and guide patient care needs from request to completion. Our Care Navigators greet patients with warmth, a willingness to help and a drive to solve problems effectively. Our Care Navigators provide patient support at the “front office,” though typically through a virtual office and enjoy assisting a clinical team in coordinating patient care. Care Navigators are great multitaskers, balancing in-bound phone calls, electronic communication, and providing support to our primary care providers.

The ideal Care Navigator is detail oriented, is driven to complete tasks with quality and completeness and enjoys the feeling of a clear task list. This individual prioritizes providing high quality, timely care and sees this as their purpose. It is all in furtherance of delivering high quality, personal care to patients and their families. VPC Care Navigators are the engines of our team.

The ideal teammate would be able to:

  • Answer phones with a smile and customer service orientation
  • Multitask with confidence and sensitivity; able to prioritize tasks
  • Manage inbound phone calls and assign related tasks to the appropriate team members; routing calls and messages according to practice guidelines.
  • Manage other forms of inbound communication such as faxes, emails and portal messages.
  • Schedule patient medical visits, whether in-home, in-clinic or virtual
  • Design, route and communicate the provider schedule to both the provider and patients.
  • Provide day-to-day administrative support to the practice
  • Enroll new patients and discussing the practice with prospective patients; building and activating new charts
  • Manage medical records
  • Conduct patient-related task follow up such as chart prep, submitting referrals, following up on labs, diagnostic imaging orders and DME
  • Facilitate patient conversations at the direction of the primary care provider and as needed to support care coordination
  • Provide practice support including: contacting patients, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our patients
  • Coordinate care for patients of the practice
  • Perform precise data entry within the electronic medical record, as appropriate for scope of practice
  • Serve as customer service support as needed
  • Serve as Medical Assistant back-up as needed

Would you describe yourself as someone who has:

  • Located in the state of Massachusetts (required)
  • The ability to work Monday - Friday, 8:30 am - 5:00 pm EST (required)
  • A national or state Medical Assistant certification (preferred)
  • Fluency in English and Spanish/Mandarin/Cantonese/Russian (writing, reading and speaking) (preferred)
  • A minimum of 2 years of experience working in a healthcare setting (required)
  • Knowledge and understanding of medical terminology (required)
  • Knowledge and understanding of chronic care management processes (preferred)
  • A customer service mindset for both internal and external customers (required)
  • A strong proficiency in computer software navigation; data entry and data cleansing
  • A fundamental knowledge of Google Docs, Sheets, Slides or similar
  • eCW experience (preferred)
  • A demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills; enjoys collaborative work
  • Ability to perform duties as assigned or requested
  • Up to date on appropriate vaccinations.

In addition to amazing teammates, we also offer:

  • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
  • Paid vacation
  • Paid Sick/personal days
  • ~12 paid holidays
  • One time reimbursement to set up your home office
  • Monthly reimbursement for internet or other home office expenses
  • Monthly gym reimbursement to be used for gyms, online classes, etc
  • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
  • Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
  • Pre-tax Flex Spending/Dependent Care/Transit accounts
  • 401k with match

Pay rate is $25.00 hourly. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

If yes, then we look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta Healthcare, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!
If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta Healthcare email. You might see things from a similar domain address, but with a slight misspelling, for example. We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta Healthcare domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation.