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IT Support Specialist (Dallas/Fort Worth)

Vesta Healthcare

Vesta Healthcare

IT, Customer Service
Dallas, TX, USA
Posted on Wednesday, June 5, 2024

Nice to meet you, we’re Vesta Healthcare.

Vesta Healthcare is a specialized medical group focused today on aging adults with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center.

Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs ahead of her own, keeping the hearth warm so the home and family can function. We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta Healthcare comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

We’re looking to add to our team of experts who care deeply about our mission.

Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our healthcare system. We're inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play. We strive to continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids)

The ideal teammate would be…
An IT Specialist who’s passionate about working closely with a team of engineers, clinicians, and care managers who are changing the way we age at home. Someone who is able to support our information assets and operations, enterprise software, implementations, and provide IT support. Capable of helping fix both individual and company-wide tech issues with a smile on their face. Being an individual contributor, this person won’t be afraid to roll up their sleeves and dig in.


The ideal teammate would be able to:

  • Document and manage inventory and configuration of PCs/Macs for new employees, on-boardings and off-boarding
  • Manage the supply chain for mobile devices deployed to clients, including, configuration, deployment, and reclamation
  • Provision enterprise software licensing, deployment, and documentation of applications including, but not limited to:
    • Enterprise infrastructure - Google Workspace
    • Zoom
    • Salesforce
    • Microsoft Office 365
    • MDM - JAMF / Kaseya / Hexnode
    • VOIP - RingCentral
  • Provide excellent support to our end users and document solutions
  • Assist management with security related deployments and audits

Would you describe yourself as someone who has:

  • The ability to work from home and lives in the Dallas/Fort Worth area (required)
  • The ability to travel to Frisco, TX to pick up and drop off equipment. Currently estimated at 1 to 3 times per week based on equipment needs (required)
  • A minimum 3 years experience supporting IT systems and networks (required)
  • Experience working with Macs AND PC’s (required)
  • Experience working in a regulated healthcare environment/full understanding of HIPAA requirements (preferred)
  • Excellent communication skills and attention to detail
  • Strong customer focus and a sense of urgency
  • Strong organizational skills, including the ability to prioritize several tasks simultaneously
  • Passionate about our mission to improve people’s lives
  • Comfortable in a dynamic and always evolving start-up environment

In addition to amazing teammates, we also offer:

  • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
  • Paid vacation
  • Paid Sick/personal days
  • ~12 paid holidays
  • One time reimbursement to set up your home office
  • Monthly reimbursement for internet or other home office expenses
  • Monthly gym reimbursement to be used for gyms membership and classes
  • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
  • Accident insurance, hospital insurance, and critical insurance
  • Pre-tax Flex Spending/Dependent Care/Transit accounts
  • 401k with up to 4% match

Pay range is $60,000 - $70,000 based on experience. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

If yes, then we look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta Healthcare, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home! If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta Healthcare email. You might see things from a similar domain address, but with a slight misspelling, for example. We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta Healthcare domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation.