Clinical Care Navigator, Medical Receptionist Overview
The Clinical Care Navigator, Medical Receptionist plays a critical role in supporting Wayspring’s clinic operations across multiple markets. This position serves as the first point of contact for patients and ensures seamless coordination of administrative tasks that keep our clinics running efficiently. From managing inbound calls to scheduling appointments and processing medical record requests, you’ll help create a smooth, supportive experience for every patient. This role will be working 2-3 days in office Tuesday-Thursday and remotely the remaining week days, normal business hours 8-5.
Why Wayspring?
We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental training are the norm – you grow, we grow.
Responsibilities of the Member Experience Specialist
Inbound Call Support
- Answer, assess and route calls across multiple markets, ensuring patients are directed appropriately.
Scheduling & Appointment Management
- Schedule, confirm, and reschedule patient appointments.
- Assist patients with joining virtual visits by explaining telehealth processes.
- Follow up on missed or canceled appointments to maintain continuity of care.
Medical Record Requests
- Process and respond to medical record requests in compliance with HIPAA and privacy regulations.
- Collaborate with internal teams to ensure timely and accurate fulfillment.
Administrative Documentation & Coordination
- Register new patients and update existing patient information and documentation accurately.
- Complete other market-specific administrative tasks (e.g., data entry) as needed.
Requirements & Preferred Qualifications
- Education: Highschool Diploma or equivalent
- Experience in a medical receptionist or healthcare administrative role preferred. Familiarity with scheduling systems and electronic health records (EHR).
- Strong communication and organizational skills. Attention to detail, ability to multitask, and proficiency in Microsoft Office. Familiarity with HIPAA and patient privacy regulations.
- Comfort working in a dynamic, multi-market healthcare environment.
Our goal
Our goal is to foster a workplace where everyone feels a true sense of belonging, is supported, and empowered to thrive. We actively seek different backgrounds, perspectives, and experiences—because we believe that drives better performance and innovation. We’re committed to identifying and removing barriers for the communities we serve.
Benefit Summary
Creating a great employee experience takes more than just perks—but let’s be real, those matter too. Here’s how we’re building a company where you, your family, your pets, and your passions can thrive.
- Comprehensive Medical, Dental and Vision Insurance options – including options for your pets!
- Company funded HSA + Monthly Gym Allowance
- Paid parental leave – all parents included!
- Company paid short term disability, long term disability and life insurance
- 401k with company match
- Premium Employee Assistance Program, inclusive of counseling sessions
- Pardon and Expungement Scholarship Program
- Company Contributions to Future Minded Savings (HSA and Emergency savings fund)
- Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
- Company 2 week paid sabbatical program!
- Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more!
