Investing in the Future of Healthcare and FinTech

Investing in the Future of Healthcare and FinTech

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Head of Credit Risk (Director)



United States · Remote
Posted on Friday, August 18, 2023

At Wisetack, we’re building financially responsible consumer lending products that help service-based businesses thrive.

Wisetack is a well-funded growing startup founded in 2018 with a leadership team that comes from Lending Club, Affirm, Varo Money and other top FinTech companies. We’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures, (investors in Airbnb, LinkedIn, Instagram, Dropbox, and many more).

We raised a $45M Series B and have invested in our people and technology while growing our partnerships. We grew 10x in 2021, and exceeded the goal of growing 4x in 2022. This is a fun stage in any company's lifecycle where we've got the core foundation built, a healthy growth rate, and a clear path to success, but you'd still be joining early enough to help shape the future of the company.

Most recently, we were recognized as the Best Consumer Lending Solution by Finovate Awards and have been selected by LendIt as a 2022 winner in the Best Emerging Lending Platform category for their Fintech Industry Awards. The external recognition is great, but we're equally — if not more — happy with the recognition from our customers. Our current NPS rating is a sky-high 78 (industry average hovers around the 40s or 50s, depending on who you ask). We're proud that we're building a product that customers love as well as being recognized as a Great Place to Work by our team members.

The Role

The Director of Credit Risk leads Wisetack’s Credit Risk, Fraud Mitigation, and Credit Operations efforts, and works cross-functionally with the Product, Engineering, Finance, Analytics, Capital Markets, Marketing, and Operations teams. The role requires extensive use of data analytics to derive insights critical to evolving our fraud mitigation and credit underwriting practices. The role also has a focus on process automation, aiming to automate operational tasks whenever feasible.

Additionally, this role is responsible for maintaining Wisetack’s relationships with several external parties, including our loan servicer, and a number of capital partners (issuing bank partners, loan investors, etc.), providing data / exhibits / insights on a number of credit-centric topics.


  • Lead our Credit Analytics, Fraud Mitigation, and Credit Operations functions
  • Perform hands-on data analyses to optimize our credit and pricing strategies to maximize enterprise value, merchant engagement, and borrower satisfaction
  • Partner with our Data Science team to create / evolve our internal risk model
  • Evolve our Borrower and Merchant fraud mitigation tactics, working closely with the Fraud Research team
  • Enhance the loan portfolio’s credit reporting framework to meet the needs of various internal and external stakeholders
  • Assist in exploring new verticals and creating new financial products
  • Monitor portfolio and macroeconomic trends impacting loan performance, amending our underwriting and / or marketing strategies when practical


  • Strong understanding of risk management, credit analysis, and credit policies, fraud mitigation
  • Considerable fluency with SQL and hands-on experience working with large datasets; familiarity with Python a plus
  • Self-starter with strong sense of urgency, high accountability and excellent attention to detail with the capability to thrive in a fast-paced environment
  • Robust data visualization skills, with the tendency to create clear, concise exhibits
  • Ability to collaborate and influence across multiple organizational levels
  • Effective communication skills, with the ability to communicate findings to both technical and non-technical audiences
  • 10+ years’ experience in a Credit Risk role or similar

Bonus points

  • Startup and / or Fintech experience

The range of base salary for the position is between $183,300 - $256,600, plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

Spend a little time on our About Us page researching our team and our values, and check out our Press page and our blog for more background on what we do. If you think this might be a fit, we’d love to hear from you!